Privacy Policy

Draft for legal review. This page is a structural draft, not approved legal text. Highlighted items are unverified and must be confirmed by counsel before the site opens to the public. Draft prepared 14 November 2026.

Who we are

This website is operated by AALO Pro Pte. Ltd., Singapore (“CuraVoy”, “we”). Contact: contact@curavoy.com.

What we collect

• Required: full name, email, phone or WhatsApp number, country of residence, treatment interest and approximate travel timing.
• Optional: preferred contact method, age range, city or state, and a short question.
• Your consent choices, with the time and the version of the wording you saw.
• Campaign source information (for example which advert or search brought you here). We do not store ad click identifiers or full referrer addresses.

We do not ask for medical records, X-rays, passport details or payment information. Your treatment interest may reveal something about your health, so we treat it as sensitive.

Why we use it

To respond to your enquiry, to coordinate with dental clinics and operations partners on your behalf when you agree, to prevent spam and duplicate submissions, and to measure which marketing channels work using non-identifying totals. If you opt in separately, to send optional news.

Who we share it with

• Dental clinics in Thailand that our operations team contacts on your behalf, only with your permission and only the details they need to respond.
• Operations partners that help our team coordinate enquiries, clinic communication and travel logistics.
• Partner networks through which we work with hospitals and clinics.
• Service providers that host our website and database: Cloudflare (website and server functions) and Supabase (database, Singapore region).

Overseas processing

Your information may be stored or processed outside Australia, in Singapore and Thailand only.

How long we keep it

Our target is to delete identifying enquiry details, including notes, within 30 days of collection. Some records, such as evidence of consent, may need to be kept longer where the law requires. After deletion we keep only totals that cannot identify you, such as the number of enquiries per month.

Your choices and rights

You can ask to access or correct your information, withdraw marketing consent at any time, and ask us to delete it, subject to legal obligations. Email contact@curavoy.com.

Complaints

If you have a complaint about how we handle your information, email contact@curavoy.com with the details. We will acknowledge your complaint and aim to respond as soon as we can.